Border Frames - Terms & Conditions

Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

The type of information we will collect about you includes:

your name

address

phone number

email address

credit/debit card details

We will not collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email info@borderframes.com

[Back to top]

...............................

Product Information Emails
We will send occasional emails with news, product information and exhibition details to you if the tick box on the registration page is ticked, or if you place and order with us. You can opt out of this service at any time. There are approximately four photographic emails per year. We do not share customer email addresses with any other party.

[Back to top]

...............................

Goods
Border Frames warrants that all goods promoted for sale on this website are of satisfactory quality and meet any description of them on this website. In all other respects and to the maximum extent permissible, Border Frames makes no other warranties or promises about the goods and any implied warranties are excluded.

Returns
A restocking charge will be made for items ordered in error.

[Back to top]

...............................

Carriage
Orders of not less than £120 (excluding VAT) despatched to mainland UK are carriage paid. Orders under this amount are subject to a packing and carriage charge of £9.50. Orders to Northern Ireland of not less than £300 will be carriage paid. Orders under this amount will incur a £20 carriage charge. For the Channel Islands and other offshore despatches orders must be £300 for carriage paid. Orders under this amount will incur a £30 carriage charge.

A next day carriage service is available from £12.50 for a one case order. Large overnight orders will be charged above this.

[Back to top]

...............................

Complaints Procedure
Should you wish to make a complaint please do so by contacting us at info@borderframes.com. We endeavour to respond to all complaints within five working days and we will keep you informed throughout the process. All correspondence will remain entirely confidential. You can also call us on + 44 (0)1387 810455 Monday - Friday between 8:30am-4:30pm (GMT). Calls are charged at the standard rates.

[Back to top]

...............................

Web Reproduction
Whilst every effort as been made to accurately reproduce the colours of mouldings, variation in both user settings and monitors may cause fluctuation under some circumstances for which Border Frames cannot be held responsible.

[Back to top]

...............................

Amendments
Border Frames reserve the right to alter without notice or prior warning, products, prices and conditions of sale.

[Back to top]

...............................

Payment Methods
Payment can be made either by a valid VISA, Mastercard, Switch

[Back to top]

...............................

Taxation and Import Duties
The recipient will be responsible for all import duties and local taxes. EU customers are required to submit a VAT number.

[Back to top]

...............................

Intellectual Property
The website is owned by Border Frames, and is protected by copyright and database right. "Border Frames" and the Border Frames logo are trade marks of Border Frames, and are registered in the UK. You may print out parts of this website for your private use or for non-commercial research. No form of distribution or making available to the public (whether in print or electronic form) of any of this website's contents is allowed without the prior written consent of one of Border Frames directors.

[Back to top]

...............................

Registered Office
Border Frames Ltd
Lochmaben
Lockerbie
Dumfriesshire
DG11 1RF

Reg No. 68448 Scotland

[Back to top]

We welcome your feedback on any of our policies.

	© Border Frames. Terms of Use Call +44(0)1387 810 455 or info@borderframes.com
	Home \| Photographic \| Corporate Framing \| Contract Framing \| Contact Us